iCare.com

REAL WORLD TESTING RESULTS 2022

GENERAL INFORMATION

Plan Report ID Number: [For ONC-Authorized Certification Body use only]

Developer Name:  iCare.com LLC

Product Name(s):  iCare EHR

Version Number(s):  V 2.0

Certified Health IT Product List (CHPL) ID(s): 15.04.04.2617.iCar.02.00.1.200220

Developer Real World Testing Page URL:  https://icare.com/realworldtesting

SUMMARY OF TESTING METHODS AND KEY FINDINGS

The iCare.com EHR is a pure cloud product, therefore our Real World Testing plan included considerations for our delivery methodology which differs significantly from on-premise (or simply hosted) software.  The iCare cloud environment permitted us to monitor and test most criteria of our certified technology without the requirement to involve our customers with significant portions of the testing methodologies.

The annual Real World Testing for 2022 was performed by iCare.com using metrics from our production environment which serves actual customers using our software to manage the healthcare of real patients.  Customers participated in testing those criteria which require their involvement.

During Real World Testing activities, we anticipated that there could be instances where we may find a need to modify our testing methodologies, approaches, or expected outcomes that were originally laid out in our plans to address unexpected changes during the testing period.  In such instances, we would adjust our Real World Testing approaches and our results report will include a description of these types of changes, the reasons for them, and how intended outcomes were more efficiently met as a result.  No modifications to the original testing plan were required.

Please note that the Real World Testing Plan referenced in the CMS CHPL may not reflect the currently implemented plan.

The following list is a summary of the Real World Testing Approach.

WORLD TESTING PLAN TEMPLATE

STANDARDS UPDATES (INCLUDING STANDARDS VERSION ADVANCEMENT PROCESS (SVAP) AND UNITED STATES CORE DATA FOR INTEROPERABILITY (USCDI))

Both required and voluntary standards updates were addressed in the Real World Testing plan. The Real World Testing plan included all certified health IT updated to newer versions of standards prior to August 31 of the year in which the updates were made.

The following indicates as to whether optional standards, via SVAP and/or USCDI, are leveraged as part of the certification of our health IT product(s):

[X] Yes, I have products certified with voluntary SVAP or USCDI standards. (If yes, please complete the table below.

[  ] No, none of my products include these voluntary standards.

Care Setting(s) 

The expectation is that our Real World Testing was conducted within each type of clinical setting in which our certified health IT is marketed. While health IT developers are not required to test their certified health IT in every setting in which it is marketed for use, we tested in various settings.

The following care settings were included in testing.

Relied Upon Software

The following third party software was relied upon to perform portions of the Real World Testing for several measures:

1. popHealth

170.315(c)(1) – record and export

170.315(c)(2) – import and calculate

170.315(c)(3) – View Report

• phiMail Server

170.315(h)(1) – Direct Project

Metrics and Outcomes 

We have detailed outcomes from our testing that successfully demonstrate that our certified health IT:

• is compliant with the certification criteria, including the required technical standards and vocabulary code sets;
• is exchanging electronic health information (EHI) in the care and practice settings for which it is marketed for use; and/or,
• EHI is received by and used in the certified health IT.

This section describes how the specific data collected from their Real World Testing measures demonstrate our results.

KEY MILESTONES

The following is a list of key milestones that were met during the Real World Testing process.  Details are included on how and when we implemented measures and collected data.