iCare Sites
A direct-to-patient storefront that runs on the iCare platform rather than beside it. The order, the intake, the prescription and the chart are one system — so there is nothing to reconcile between a shop and an EHR.
Live demo — not a video
Click through a storefront we actually built.
HelloDoc is a sample brand running on iCare Sites. Everything below is the real software: place an order, watch it land in the prescriber queue, approve it, and see the patient's side update. Use the tabs to jump to any step.
HelloDoc is a demonstration brand. No prescriptions, payments or shipments are real. Built on iCare Sites in a single deployment.
The reconciliation problem
Most health commerce is assembled from parts. A storefront on one platform, intake on a form builder, charts in an EHR, scheduling somewhere else, and a prescription that leaves the building as a fax. Each piece works. The seams are the problem.
So somebody on your team spends Monday morning matching orders to patients. Somebody re-keys intake answers into a chart. A refund goes through because a customer was declined but the storefront never knew. A patient answers the same six questions twice — once to buy, once to be seen — and half of them do not come back for the second round.
In health commerce the sale is a clinical event. When the shop and the record are two systems, that single event has to be reconciled by hand, forever. That is the cost, and it does not go away with a better integration — it goes away when there is only one system.
What one order does
The same order you can run yourself in the demo above.
- A customer buys.Your storefront, your domain, your branding. They pick a product and a plan and enter payment. Nothing is charged.
- Intake becomes the chart.The screening questions they answer are not a form submission. They land as structured clinical data on a patient record, already attached to the order.
- A provider gets a decision to make.It appears in a work queue with the intake, the product and the patient's history in one view. They approve, decline, or message the patient first.
- Approval releases everything downstream.The prescription routes electronically. The card is charged at that moment, not before. Fulfilment is triggered. The patient is emailed.
- A decline costs nothing.No charge to reverse, no refund to process, no support ticket. The patient gets the reason and the reason is on the record.
- The refill already knows who they are.Renewals reuse the chart instead of restarting intake, and the subscription and the clinical follow-up are the same object.
What it replaces
Most clients arrive running four to six tools for this. Here is what usually goes.
You do not have to drop everything on day one. Most clients start with the storefront and intake and move prescribing across once the workflow is settled.
Where it fits
The pattern is the same in every case: a product that cannot ship until a clinician says so.
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GLP-1 and weight management
The clearest fit, and where most of our volume is. Eligibility screening, titration schedules, monthly refills and the monitoring that has to sit alongside them — as one subscription rather than a shop plan and a chart that disagree about what month the patient is in.
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Peptides and hormone programs
Where the compliance surface is widest. Every order carries the intake that justified it, the prescriber who signed it and the pharmacy it routed to, in one record you can hand to an auditor without assembling it first.
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Telehealth practices selling product
If the consult and the purchase are separate systems today, patients are dropping between them. Booking, visit, prescription and sale run as one path here.
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Med spas and IV therapy
Walk-in scheduling and retail sitting on the same chart, so a membership, a visit and a product purchase are the same patient rather than three records with the same name.
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Practitioner-dispensed supplements
Repeat purchases under clinical oversight, with the recommendation attached to the patient it was made for.
What we get asked
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We already have an EHR.
Then the question is whether it is worth running two. Some clients keep an existing EHR for legacy charts and run new direct-to-patient volume entirely on iCare Sites. That works. What does not work well is a live integration between a shop and a third-party EHR — that is the seam this product exists to remove.
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Who owns the patient record?
You do. It is your practice's record in your instance, and it exports. We are the business associate under the terms in the iCare Online Client Agreement, not the owner of your data.
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How long does launch take?
Weeks, not quarters — the storefront and intake are configuration rather than a build. EPCS enablement is the long pole, because prescriber identity proofing is a real process and we cannot shorten it.
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Can we keep our branding?
It is your brand and your domain end to end. Patients never see iCare. The demo above is a storefront built this way — nothing on it says what it runs on.
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What about states we are not licensed in?
Intake captures the patient's state and routes to a prescriber licensed there. If you have no coverage in a state, the order does not get taken rather than getting taken and refunded.
The platform underneath
Every storefront sits on the iCare Enterprise Cloud EHR — not a commerce product with a clinical module attached. iCare EHR version 2 is certified by an ONC-ACB under the ONC Certification Criteria for Health IT, certification number 15.04.04.2617.iCar.02.00.1.200220. Certification detail.
Protected health information handled through a storefront is covered by the HIPAA Privacy and Security provisions and business associate terms in the iCare Online Client Agreement, the same as any other part of the platform. Electronic prescribing, including controlled substances where a prescriber is enabled for it, runs through the same Surescripts connection the certified EHR uses.
Start with a real one
A demo is a working storefront with your products in it, not a slide deck. Tell us what you sell and what has to be true before it ships, and we will show you that path running end to end — the patient side and the prescriber side.